Getting Past No: Negotiating in Difficult Situations

Getting Past NoEveryone wants to get to Yes, but what happens when someone keeps saying No to you? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury offers a proven breakthrough process for turning adversaries into negotiating partners. With state-of-the-art negotiation and mediation strategies designed for the twenty-first century, Getting Past No will help you deal with challenging times, difficult people, and tough negotiations.

In Getting Past No, you’ll learn how to:

  • • stay in control under pressure
  • • defuse anger and hostility
  • • find out what the other side really wants
  • • use power to bring the other side back to the table
  • • reach agreements that satisfy both sides’ needs
  • • counter “dirty tricks”
  • • get what you want

View the table of contents or read a chapter from Getting Past No.

Other books by William Ury include Getting to Yes with Yourself, The Power of a Positive No, Getting to Yes, and The Third Side.