Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict

Getting_Disputes_Resolved Conflict is expensive—whether it’s on a personal, business, community, or global level!

In Getting Disputes Resolved, William Ury (along with co-authors Jeanne M. Brett and Stephen B. Goldberg) presents strategies and techniques for effective resolutions. The six basic principles of a dispute system design can help you avoid the emotional fallout, lost production, and attorney’s fees that can come from protracted disputes.

In Getting Disputes Resolved, you’ll learn how to:

diagnose and correct problems in an existing system
set up a new healthy, proactive system
design procedures that encourage people to return to negotiation
arrange conflict resolution procedures from least costly to most costly

View the table of contents or read a chapter from Getting Disputes Resolved.

Other books by William Ury include Getting to Yes with Yourself, The Power of a Positive No, Getting to Yes, and Getting Past No.

Endorsements

"As president, I dealt with many disputes, from coal miner strikes to Arab/Israeli conflicts. Getting Disputes Resolved provides the kind of ideas that would have been useful to me in the White House. It would be equally helpful to anyone who has to manage an organization where differences among people must be resolved."
President Jimmy Carter
"We can no longer afford to spend billions of dollars on costly strikes and lawsuits. There is a better way and this book shows how. It presents a concise method for resolving the many disputes that grow out of all relationships."
William P. Hobgood, United States Assistant Secretary of Labor for Labor-Management Relations 1979-1981
"The authors combine a deep commitment to the civilized resolution of conflict with an unequaled understanding of the steps to that end."
John Kenneth Galbraith, Professor of Economics Emeritus, Harvard University

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Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict

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