Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict

Getting_Disputes_ResolvedConflict is expensive—whether it’s on a personal, business, community, or global level!

In Getting Disputes Resolved, William Ury (along with co-authors Jeanne M. Brett and Stephen B. Goldberg) presents strategies and techniques for effective resolutions. The six basic principles of a dispute system design can help you avoid the emotional fallout, lost production, and attorney’s fees that can come from protracted disputes.

In Getting Disputes Resolved, you’ll learn how to:

  • diagnose and correct problems in an existing system
  • set up a new healthy, proactive system
  • design procedures that encourage people to return to negotiation
  • arrange conflict resolution procedures from least costly to most costly

View the table of contents or read a chapter from Getting Disputes Resolved.

Other books by William Ury include Getting to Yes with Yourself, The Power of a Positive No, Getting to Yes, and Getting Past No.