Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict
Conflict is expensive—whether it’s on a personal, business, community, or global level!
In Getting Disputes Resolved, William Ury (along with co-authors Jeanne M. Brett and Stephen B. Goldberg) presents strategies and techniques for effective resolutions. The six basic principles of a dispute system design can help you avoid the emotional fallout, lost production, and attorney’s fees that can come from protracted disputes.
In Getting Disputes Resolved, you’ll learn how to:
- diagnose and correct problems in an existing system
- set up a new healthy, proactive system
- design procedures that encourage people to return to negotiation
- arrange conflict resolution procedures from least costly to most costly